FirstDigital Contact Center
Transform your contact center into a strategic asset utilizing FirstDigital’s omni-channel predictive analytics, connecting your customers with the best available agent, lowering operational costs and improving customer service.
Reliable Redundant Worldwide Network
To ensure that your cloud-based contact center solution is reliable, we partner with Cisco, Juniper, Sonus, Adtran, Ciena, VeloCloud. These major companies are experts in cloud communications and networking. Uptime is crucial for customer satisfaction, so we only work with the best to give you and your customers the best.
Tier-One Voice and Data Network
FirstDigital supplies every detail necessary to ensure that your contact center is efficient and strategically successful. For example, we can provide virtual direct inward dialing (DID, or DDI in Europe) numbers or integrate with your current DID numbers. We can also help you use the most reliable and economical call carrier for your needs. In summary, we provide:
- National/International DID/DDI Provider (Can Port existing DIDs)
- Our own Toll Free RespOrg ID and LRN
- Facility based CLEC and Regulated Carrier services
Technical and Operational Experience
We’ve been helping businesses with communication solutions for more than 20 years. Businesses trust us: we assist them with millions of calls every month. Our experience includes:
- 75+ years combined engineering experience
- Deployed BSFT/Cisco in 2001
- 500,000+ voice lines implemented
- 300+ million calls processed per month
- Predictive machine learning for routing every contact type
- Integrating all contact center software into one dashboard
Tier one voice and data network
White glove implementation with local support
Industry leading partners
FirstDigital Contact Center Benefits, Powered by Cisco
Improve business outcomes through increased sales conversions, revenues, retention, customer satisfaction, and first-call resolutions
Optimize the customer journey with analytics that tell you what is really happening and predictive analytics routing that anticipates customer needs
Globally deliver a consistent personalized customer experience by centrally queuing voice, email, and chat to ensure routing rules throughout contact centers
Reduce call abandon rates with a global queue that routes based on real-time data about call volumes, resource availability, and other variables
Improve performance across sites by centrally monitoring the business and operational performance of agents, teams, sites, systems, and partners in real time
Reduce administrative overhead by managing all contact center operations, resources, and interactions from a central command center in the cloud
Find the right Contact Center solution for your business.
Complete the form and a FirstDigital specialist will contact you to discuss the right contact center solution for your business.