All the best tech in telecom won’t make a difference until your business is using it right.
So, you’ve got UC, but do you really get UC? Hosted unified communications (UC) is not a passive tool for the office—it works when you work with it. Here’s a helpful perspective from the telecom experts at BroadSoft: try to view your UC like a gym membership. Buying a gym pass doesn’t instantly make you healthy (unfortunately). Similarly, UC Apps don’t automatically boost success for your business. In order to reap the benefits of modern telecom, you’ll need to put our systems into action. Don’t worry—we’ll show you how.
Let’s look at the top ways to ensure that your UC solution is doing everything it was made to; for the FirstDigital UC-One App, this means that it is improving your workflow, simplifying communication, encouraging collaboration and boosting productivity with a comprehensive suite of capabilities. UC-One is ready to do all that for you, but you’ve got to make sure it’s on first.
That brings us to one of the most basic rules in telecom: always keep the UC desktop app running. Make sure that it starts up whenever you and your employees turn on an office computer. What if you have team members on the go, with no computers? Not a problem. UC-One goes where you go. It can be installed on your smartphone. Having the app on your mobile is a great way to avoid missed calls, missed messages and missed opportunities. Plus, the app allows you to use your business number on your personal device—you’ll get all the convenience of a cell phone and you get to keep your privacy.
Now, let’s look at some gadgets. FirstDigital can provide many of the tools you need to complete your telecom solution. One of the most popular ways to utilize the audio quality and unobtrusive features that UC offers is to provide your office with headsets. Communication will be clearer and no one will have to use their computer audio in the middle of the office. Another useful and quiet tool is the chat feature. It’s a quick and effective way to communicate with coworkers and clientele. Lastly, don’t forget the power of video. The UC-One App includes video calling because it’s a great way to build relationships with customers and colleagues who you can’t connect with in person.
At FirstDigital, we think that the ideal modern workplace can only function with great people, using great telecom tools. Remember—it’s competitive out there. More and more businesses need UC in order to keep up. It’s not enough to simply have the tools; use them. Learn to use your UC well. We’d love to teach you.