Revenue growth and innovative customer service set FirstDigital above competitors in 2010
Provo, Utah – Jan. 11, 2011 – FirstDigital, a leading Utah telecommunications provider, was the only telecom provider in the state to win Best of State, Utah Business Fast 50 and MountainWest 100 awards in 2010. These annual awards highlight industry leading accomplishments and revenue growth for businesses throughout Utah.
“We are thrilled to have our organization’s growth and accomplishments highlighted by three prestigious business awards,” said Drew Peterson, CEO of FirstDigital. “However, our most valued recognition comes from knowing we are meeting the needs of our customers daily.”
Since 2002, FirstDigital’s revenue has grown by more than 500 percent. Its growth can be contributed to innovative customer feedback programs such as customers rating their service installation experience on a scale of 1-10. Any rating below a seven is addressed by FirstDigital’s senior management. Satisfaction rates are currently 91 percent after one week, 93 percent after one month and 98 percent after three months of service. FirstDigital also reduced its customer hold time from five minutes to 10 seconds while growing its customer base and without hiring more employees.
“These are just a few ways FirstDigital has demonstrated its continued dedication to residents and businesses in Utah. The Best of State, Utah Business magazine’s Fast 50 and MountainWest 100 awards were great milestones in 2010, and we eagerly look forward to 2011,” said Peterson.