Would you rather have the advanced tech of an industry giant or the customer service of a local business? We think you need both.
In the world of unified communications or “UC,” the basic goal is to streamline and simplify the way you do business. As a network and UC provider, we create and implement systems that allow you and your employees to share ideas and collaborate across multiple devices, all on one secured network. Having a reliable business phone system is a great start, but communication doesn’t stop there. We think you should have it all, no matter the size of your company. Great ideas happen everywhere—over the phone, in a video chat, through emails and even instant messaging—having access to video conferencing, screen sharing, file sharing and virtual meeting rooms means having access to more ideas. We believe in taking advantage of new ideas and technology, so we partnered with the leading tech innovator in telecom.
Your business is most productive when everyone is working as a team.
When each employee is being heard and doing what they do best—that’s a bit of workplace magic. We made some of our own magic when we joined forces with BroadSoft, for the perfect mix of state-of-the-art business telephony, second-to-none customer service and affordability. Now, FirstDigital customers have access to the BroadSoft Business CC-One contact center cloud offering that integrates seamlessly with unified communications and Salesforce capabilities. And although we’ve been offering BroadSoft-powered UC since 2010, these new applications are bringing business communication the biggest update it’s ever seen. These new features include integration with UC capabilities, the affordable cloud option for SMBs and Salesforce integration.
Take a look at our playbook.
There are three key features that come with FirstDigital Powered by BroadSoft. First, we’d like to introduce you to UC-One. UC-One stands for “Unified Communications One” and it’s an online suite of cloud communications and collaboration solutions that provides integrated business phone services, messaging and presence, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms and more. Basically, it brings all your telecom together. You don’t want your team missing communications. With UC-One, you don’t miss out.
Next up, we have CC-One. This is BroadSoft’s omni-channel, cloud contact center; it uses predictive analytics to lower operating costs and improve business performance. The purpose of CC-One is to perfectly match customers and agents, foster collaboration between departments and save company time and resources. We recognized that CC-One and the FirstDigital network would affordably set up our customers for success.
Finally, we have the Hub. The Hub is a cloud service, running on FirstDigital’s network and operating smoothly using the BroadSoft Business applications, along with other leading cloud business applications. If there are applications and systems out there making telecom easier, we find them and we implement them.
Want to be part of the collaboration?
It’s a lot of information, we know. Being a business owner in a world where tech moves this fast means that new and better telecom is always on its way. FirstDigital is ready to explain, install and update those new systems for you. Don’t get tied up in telecom. We’d love to help you. A big part of collaboration is mobility. Learn how to help your on-the-go team.