Goodbye 2020! On to 2021 we go, and there are plenty of reasons to celebrate this new year. Here are three things we are excited to share with you for the upcoming year. These new developments and features will help you and your business as you move forward in the current landscape.
1. Noise Removal & Speech Enhancement
2020 was a year of sweeping changes in the workplace and working from home became the new norm. With that comes the fear of background noise from pets, kids, roommates, and much more during your virtual meetings. BabbleLabs, now in partnership with Cisco, is revolutionizing the speech experience and removing excess background noise. With the integration of BabbleLabs into the Cisco Webex suite, it will ensure exceptional speech quality and noise removal in all of your meetings and calls. Now meeting participants will hear the most important thing, you.
2. Webex Contact Center (2.0)
The all-new Webex Contact Center 2.0 focuses on customer experience and lets customers connect their way via chat, text, social media, email or call. With the new natural, AI-powered voice and chat virtual agents, it allows for a seamless handoff to a live agent when desired. These powerful tools provide customers with excellent around the clock self-service.
AI-powered assistance and a new, user-optimized agent desktop gives your agents everything they need to provide exceptional service. The new single consolidated desktop view provides agents with a complete customer history at their finger tips. The new 2.0 platform is flexible, scalable and easy to use. With CRM integration, new IVR text to speech and customizable call flow charts you get it all!
Join us throughout 2021 as we host an exciting TechTalk Event Series. These events will span the nation providing great opportunities to network and build relationships. We pride ourselves on delivering experiences that are exciting and unique. So, come and learn more about FirstDigital and most importantly, have fun. Follow us on social media to stay up to date and learn how to register for these upcoming events.
Some of our upcoming events include:
Deep Sea Fishing – Miami, FL
Kenney Chesney Concert – Denver, CO
Virtual Poker Tournament – Nationwide
Bobsledding – Utah Olympic Park
Buffalo Trace Whiskey tasting/tour – Louisville, KY