Maximize the performance levels of your contact center agents.
Hone Forecasting
Streamline scheduling
Engage employees
Deliver outstanding customer service
Give timely feedback
Ensure the right people are in the right places
Build precise forecasts in minutes. Connect analysts with better data. Deploy sophisticated forecasting tools. Create more accurate plans in less time.
Streamline workflows. Leverage rule-based automation. Build schedules in minutes. Automate time off request approvals. Free managers from the tedium of administrative tasks.
Empower Agents with Flexible Scheduling
Accommodate complex agent scheduling preferences. Give agents greater control through Dynamic Scheduling functionality.
Deliver more immediate feedback.
Give agents the responsive feedback they crave. Create an ongoing conversation.
Show agents the value they deliver.
Connect agent performance with key contact center metrics. Let agents see the value they provide and deepen their sense of fulfillment.
Inspire self-improvement.
Leverage gamification tools to drive healthy competition. Build a culture that encourages and supports constant self-improvement.
Complete the form and a FirstDigital specialist will contact you to discuss the right Workforce Management solution for your business.