Cloud computing, meaning storing and accessing data and programs via the internet rather than on the hard drive, is the basic definition IT professionals and novices alike already understand. However, this brief explanation doesn’t encapsulate the tremendous potential cloud computing […]
Deciding the right contact center solution for your company is a huge decision that will positively or negatively affect the entire enterprise. How do you know whether a cloud contact center solution is right for your business? If you answer […]
Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]
If you are looking to improve your call center performance, and you’ve already moved it to the cloud and integrated it with unified communication, now it’s time to target good contact center agent performance. How do you do this? By […]
While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres: “Something undeniably powerful happens when you bring people from all over […]